CloudTalk is a cloud call center platform that gives teams scalable, trackable VoIP calling. Spin up local/international numbers, set IVR, queues, and business hours; click-to-call from the browser, use power/smart dialers, tag/disposition calls, and auto-log notes and recordings. Route, warm-transfer, conference, and coach with listen/whisper/barge; drop voicemails and automate follow-ups.

Track call volume, connection rate, talk time, SLAs, wait/abandon, and outcomes via real-time dashboards. It integrates with Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, Shopify—and automation tools (n8n/Make/Zapier) via API and webhooks—so calls, tasks, and tickets stay in sync.

For modern recruitment, use it to scale candidate screening, route inbound role enquiries, coordinate hiring-manager callbacks, push notes to your ATS/CRM, and trigger next-step emails when calls end—while reliability, compliance, and number reputation are handled behind the scenes.

CloudTalk sits as your real-time voice layer alongside email in the outreach stack.

1. Increases Connect Rates per Consultant (local numbers + dialers)
2. Better and Faster Coaching (listen/whisper/barge + recordings)

A competitor to Aircall, Cloudtalk is our second favourite VOIP platform with slightly different USP's to Aircall.

If you are not happy with your current VOIP provider or you are attempting to implement new automation which is not working with your current provider, consider either CloudTalk or Aircall.